Terms of Service | Dgazelle CRM
Last updated: 25th June, 2026
These Terms of Service (“Terms”) govern your access to and use of the Dgazelle CRM platform and related services (the “Service”), provided by Dgazelle Digital Growth Solutions LTD (“Dgazelle,” “we,” “us,” or “our”). By creating an account, accessing, or using the Service, you (“Customer,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, do not use the Service.
These Terms apply to the Dgazelle CRM platform and are separate from any terms governing our agency website.
1. The Service
Dgazelle CRM is a customer relationship management platform that helps businesses capture, manage, and respond to leads across channels including WhatsApp, SMS, and others. Features may include lead capture, conversation management, response-time tracking, assignment, messaging, automation, analytics, and billing tools. We may add, change, or remove features over time.
2. Eligibility and accounts
You must be at least 18 years old and authorized to act on behalf of the business you represent. You are responsible for the accuracy of your account information, for maintaining the confidentiality of your login credentials, and for all activity that occurs under your account. Notify us promptly of any unauthorized use.
3. Customer responsibilities and acceptable use
You agree to use the Service in compliance with all applicable laws and the terms of any third-party platforms you connect, including Meta’s WhatsApp Business Platform policies, the WhatsApp Business Messaging Policy, and Meta’s Platform Terms and Developer Policies.
You agree that you will not, and will not permit your users or end customers to:
– send spam, unsolicited, deceptive, or unlawful messages;
– send messages without a valid legal basis or required consent from recipients;
– harass, abuse, defraud, or harm any person;
– upload or transmit unlawful, infringing, or harmful content;
– attempt to gain unauthorized access to the Service or interfere with its operation;
– use the Service to violate the rights of any third party.
You are solely responsible for the content of the messages you send and for obtaining all necessary consents from the people you contact. Violation of messaging-platform policies may result in suspension of your messaging capabilities by us or by the underlying platform (e.g. Meta).
4. Your data and customer content
You retain ownership of the data and content you and your end users submit to the Service (“Customer Content”). You grant us a limited license to host, process, and transmit Customer Content solely to provide and improve the Service and as described in our Privacy Policy. With respect to personal data of your end users, you act as the data controller and Dgazelle acts as your data processor. Our handling of data is described in our Privacy Policy at https://dgazelledigital.com/dgazelle-crm-privacy-policy/.
5. Third-party services
The Service integrates with third-party providers, including Meta (WhatsApp Business Platform), payment processors (e.g. Paystack), and SMS providers. Your use of those integrations may be subject to the third parties’ own terms, and we are not responsible for their services. You are responsible for maintaining any accounts and complying with any terms required by those providers.
6. Fees, billing, and credits
Paid plans, messaging credits, and other charges are billed as described at the point of purchase. Subscription fees are charged on a recurring basis until cancelled. Messaging and other usage-based charges (including amounts payable to underlying providers such as Meta or SMS carriers) may apply. Unless required by law or stated otherwise, fees are non-refundable. We may change pricing with reasonable notice; continued use after a change constitutes acceptance.
7. Suspension and termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms, fail to pay fees, create risk or legal exposure for us, or use the Service in a way that violates third-party platform policies. Upon termination, your right to use the Service ends. We will handle your data following termination as described in our Privacy Policy and any applicable agreement.
8. Disclaimers
The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that messages will always be delivered, as delivery depends on third-party platforms outside our control.
9. Limitation of liability
To the maximum extent permitted by law, Dgazelle will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total aggregate liability for any claim relating to the Service will not exceed the amount you paid to us for the Service in the three (3) months preceding the event giving rise to the claim.
10. Indemnification
You agree to indemnify and hold harmless Dgazelle from any claims, damages, liabilities, and expenses arising from your use of the Service, your Customer Content, your messaging activity, or your violation of these Terms or applicable law or third-party platform policies.
11. Changes to these Terms
We may update these Terms from time to time. The latest version will always be posted at this URL with an updated “Last updated” date. Material changes will be communicated where appropriate. Continued use of the Service after changes take effect constitutes acceptance.
12. Governing law
These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles. Disputes will be subject to the jurisdiction of the courts of Nigeria, unless otherwise required by applicable law.
13. Contact us
If you have questions about these Terms, contact us at:
Dgazelle Digital Growth Solutions LTD
Email: hello@dgazelledigital.com
